Everything you need to know before your dog's visit. These guidelines help us provide a safe, healthy and personalized experience for every guest entrusted to our care.
At Pet Lounge, every dog is treated like family, and every policy has been thoughtfully created to protect the well-being of our guests, support a safe environment, and ensure the highest standard of personalized care. We appreciate your understanding and cooperation in helping us provide the boutique experience that defines Pet Lounge.
By scheduling a service with Pet Lounge, clients acknowledge that they have read, understood and agreed to the following operational policies.
As you consider daycare and/or boarding for your dog, please understand that leaving your dog in Pet Lounge’s care is similar to sending a child to school. In a cage-free environment, there are certain unavoidable exposures and risks associated with social interaction among dogs.
Every dog adapts differently to a new environment. While most settle in quickly, some may experience temporary changes as they adjust to a new routine, new friends, and an exciting environment.
Through our operational policies and our commitment to cleanliness, sanitation, and supervision, we do everything reasonably possible to minimize the risk of illness, injuries, conflicts, fleas, ticks, and other naturally occurring environmental factors. However, it is impossible to eliminate these risks completely.
The following are situations that may occasionally occur during daycare and/or boarding at any pet care facility.
Rest assured that Pet Lounge is committed to providing a safe, clean, healthy, and enjoyable environment for every dog in our care.
When dogs come for boarding, they experience a change in their environment. Just like people, every dog reacts differently. Some become overly excited, while others may experience anxiety or stress.
It is not uncommon for dogs to develop an upset stomach, vomiting, or diarrhea during their stay or shortly after returning home.
Possible causes include:
Dogs interact closely while playing in a cage-free environment. Although we do not accept aggressive dogs, dogs naturally use their teeth and nails while playing and interacting with one another.
Despite constant supervision, minor scratches, abrasions, or small bites may occasionally occur during normal play.
Pet Lounge does not have flea or tick infestations. However, because dogs come from many different environments, it is impossible to guarantee that fleas or ticks will never be introduced into the facility.
All dogs are required to arrive flea and tick free and must be on an appropriate preventative treatment.
Pet Lounge does not have flea or tick infestations. However, because dogs come from many different environments, it is impossible to guarantee that fleas or ticks will never be introduced into the facility.
All dogs are required to arrive flea and tick free and must be on an appropriate preventative treatment.
Our guests enjoy supervised outdoor play areas as part of their daily routine.
Because these areas are outdoors, dogs may occasionally be exposed to naturally occurring environmental elements such as insects, mosquitoes, pollen, plants, or other outdoor allergens.
While we take every reasonable precaution to maintain a clean and safe environment, Pet Lounge cannot be held responsible for allergic reactions, insect bites or stings, or other conditions resulting from normal environmental exposure.
Just like people, dogs have different immune systems.
The excitement, stress, physical activity, and environmental changes associated with daycare and boarding may temporarily affect a dog’s immune response, making some dogs more susceptible to illness.
After boarding, your dog may sleep more than usual. Remember that they have likely spent several days playing, socializing, and experiencing a different routine than they do at home.
Some dogs may temporarily lose a small amount of weight, bark more than usual, or develop temporary hoarseness due to increased activity and excitement.
These reactions are generally temporary and resolve once your dog returns to their normal routine.
We appreciate the opportunity to care for your dog and remain committed to providing every guest with the personalized attention, safety, and love they deserve.
Please understand that Pet Lounge is not responsible for veterinary expenses associated with any of the situations described above.
While we take every reasonable precaution to provide a safe, clean, supervised, and healthy environment, some circumstances are simply beyond our reasonable control and cannot be completely prevented in a cage-free daycare and boarding environment.
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